Terms and Conditions
General information about how bookings, travel services, and communications with Peruvana Travel are handled. Please review the specific conditions of your itinerary before booking.
ON THIS PAGE
01. Scope of These Terms02. Travel Services03. Quotes, Prices, and Availability04. Bookings and Confirmations05. Payments and Receipts06. Changes, Cancellations, and Refunds07. Operational Changes and Unexpected Events08. Travel Documents and Traveler Responsibilities09. Health, Safety, and Travel Insurance10. Suppliers and Scope of Responsibility11. Questions, Service Issues, and Complaints12. Personal Data and Changes to These Terms13. Contact Information
Important: The services, deadlines, amounts, and conditions that apply to a booking will be detailed in its quote and confirmation. Review that information before making a payment.
Scope of These Terms
These Terms and Conditions outline the general guidelines for browsing, requesting, and booking the travel services offered by Peruvana Travel through its authorized communication channels.
Before confirming a booking, each traveler should review the quote, itinerary, inclusions and exclusions, service-specific conditions, and any information provided in writing. If a specific condition differs from this page, it must be expressly identified in the relevant proposal, while respecting all rights established by applicable law.
Travel Services
Peruvana Travel provides information about and coordinates travel experiences in Peru, which may include day trips, multi-day itineraries, activities, transportation, accommodations, admission tickets, and other services, depending on the booked program.
The specific services provided will be listed in each booking confirmation. A service is not considered included solely because it appears in photographs, sample itineraries, or general descriptions on the website.
Quotes, Prices, and Availability
Published or quoted prices may vary based on travel dates, the number of guests, availability, and supplier conditions. The currency, applicable taxes, and included or excluded services must be stated in the proposal or booking confirmation.
Availability of admission tickets, trains, hotels, and activities is subject to verification. Requesting a quote does not mean that space has been reserved.
Bookings and Confirmations
To request a booking, travelers must provide accurate and complete participant details, particularly when names and identification information are required to issue admission tickets, transportation tickets, or other personalized services.
A booking request is considered confirmed once Peruvana Travel expressly confirms it through the agreed communication channel and specifies the services booked. Any deposit requirements, required documents, and confirmation deadlines will be communicated before the booking is completed.
Payments and Receipts
The total amount, payment schedule, and accepted payment methods will be stated in the quote or booking confirmation. Travelers should verify the payee’s details and use only payment channels confirmed by the agency.
Where applicable, processing fees, currency conversion charges, or other additional costs must be disclosed before payment. Keep your payment receipts and ask about any discrepancy before proceeding.
Changes, Cancellations, and Refunds
Requests to change or cancel a booking must be sent through an authorized support channel and include the booking details. Available options and potential charges will depend on the booked service, advance notice, previously disclosed conditions, and applicable law.
Certain admission tickets, transportation tickets, and other personalized services may be subject to change or refund restrictions set by their operators. Any penalty or nonrefundable amount must have been clearly disclosed before purchase. When a refund is applicable, the refund amount, method, and estimated processing timeframe will be communicated.
Operational Changes and Unexpected Events
Weather conditions, trail closures, government directives, access restrictions, and transportation disruptions may require changes to travel arrangements.
In these situations, Peruvana Travel will seek to communicate the available alternatives and any impact on the itinerary or booked services in a timely manner. Rescheduling, substitution, or refund options will be assessed based on the circumstances, the terms communicated to the traveler, and the traveler’s applicable rights.
Travel Documents and Traveler Responsibilities
Travelers are responsible for checking entry requirements, identification and document validity, permits, and any other requirements relevant to their trip. Names and identification numbers submitted for ticketing must match the documents used during travel.
Travelers must also follow meeting times, safety instructions, and the rules of the places visited. Requests for assistance, mobility limitations, or circumstances that could affect participation should be communicated in advance so their feasibility can be assessed.
Health, Safety, and Travel Insurance
Some experiences in Peru involve hiking, high altitude, elevation changes, or physical activities that may require preparation. Before booking, travelers should review the program’s difficulty level and recommendations and consult a health care professional when appropriate for their personal circumstances.
We recommend carrying travel insurance appropriate for the itinerary and booked activities. Insurance coverage, medical assistance, and specialized equipment are included only when expressly stated in the proposal.
Suppliers and Scope of Responsibility
Some trip components may be provided by transportation operators, accommodations, site administrators, or other suppliers. Schedules, entry rules, and procedures for these services may be governed by their own requirements.
Peruvana Travel will address issues related to booked services within the scope of its obligations and applicable law. Nothing on this page is intended to exclude or limit consumers’ non-waivable legal rights.
Questions, Service Issues, and Complaints
If you have a question or experience a service issue before, during, or after your trip, contact the official support channels and include your booking reference, travel dates, and a description of the matter.
Complaints and claims will be handled through the appropriate channels and procedures under applicable law. Legal consumer protection mechanisms remain available regardless of these Terms.
Personal Data and Changes to These Terms
Personal information provided when requesting or booking a service will be handled in accordance with Peruvana Travel’s published Data Protection Policy and applicable law.
This page may be updated when the agency’s processes or services change. The terms relevant to a booking should be those disclosed and accepted at the applicable time, without prejudice to mandatory legal protections.
Contact Information
For clarification about service terms or questions regarding a booking, email info@peruvanatravel.com.
Company identification details:
Peruvian Tax ID (RUC): 20615990893
Registered address: Rumiñan Street, A1, San Sebastián, Cusco, Peru
Need help before booking?
If you have questions about a specific condition, request written clarification before confirming your trip.
[CONTACT EMAIL]